Frequently Asked Questions

No — the fireplace is ready to use right out of the box. No flue, gas line, or electrical connection is needed. Simply place it on a stable surface, fill the burner with bioethanol, and light it.

In any well-ventilated room: living room, dining room, bedroom, or covered terrace. Keep at least 1 m of clearance from any flammable materials.

Approximately 2 to 4 hours depending on the flame size and room ventilation.

Use a long lighter to ignite the burner. To extinguish, slide the snuffer tool included in the box over the burner opening. Never use water to put out the flame.

The fireplace is primarily designed for indoor use. Outdoors, wind can disrupt the flame. Only use it on a covered terrace sheltered from the wind.

Yes — it is built to European safety standards using quality materials and a secured burner. Always follow the instructions and use only bioethanol fuel approved for fireplaces.

As with any open-flame appliance, never leave the fireplace unattended around young children or pets. Keep it out of reach and place it on a stable surface.

No — bioethanol combustion produces no smoke, no soot, and no noticeable odour. Normal room ventilation is sufficient.

Use only bioethanol fuel approved for fireplaces, minimum 96%. Never use regular alcohol, petrol, or gel. We recommend products certified to EN 16800.

At DIY stores (B&Q, Wickes, Leroy Merlin), on Amazon, or at home décor retailers. Always choose a product certified to EN 16800 for optimal and safe combustion.

Approximately 0.3 to 0.6 L per hour depending on flame size. At full flame, expect 2.5 to 3 hours of burn time; at a lower flame, up to 5 hours.

Yes — it produces real heat, enough to warm a room of up to 30 m². It is designed as a supplemental heat source and a visual centrepiece, not a primary heating system.

No — a bioethanol fireplace is an ideal supplemental heat source for evenings and the shoulder seasons. It works perfectly alongside central heating or electric radiators.

Allow it to cool completely before any cleaning. Wipe the metal frame with a slightly damp cloth. The glass cylinder can be cleaned with a standard glass cleaner. Never submerge the burner in water.

No professional servicing is required. Periodically check the burner visually and replace it if any signs of corrosion appear.

All orders are delivered within 6 to 12 business days: processing (D1), quality check (D2), packaging (D3–4), shipping (D5–12). Express delivery may be available at checkout.

Yes — you have 15 days from the date of receipt to return the product in its original packaging and in perfect condition, in accordance with our return policy.

Take photos of the damage immediately and contact our customer service within 48 hours via the Contact page. We prioritise replacements and handle them as quickly as possible.